Remote Support for macOS

With Lampl IT remote support, I can assist you directly with technical issues – securely, transparently, and only with your explicit consent.

The connection is established via my own servers, hosted in Germany. No external remote support services or third-party providers are used.

Download: Lampl IT Remote Support (macOS)
No installation required – just download, unzip, and start.

How it works

1. Click the icon on the left and download Lampl-IT-Fernwartung-macOS.zip.
2. Unzip the ZIP file and open the folder „Lampl-IT-Fernwartung-macOS“.
3. Double-click Start.command.
   If macOS blocks it: choose Right-click → “Open” → “Open Anyway”.
4. RustDesk starts. Please provide the displayed ID and password by phone.
5. I connect only for the duration of the support session – you can end it at any time.

Note: The following images show the startup process on macOS:

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Required permissions on macOS

Remote support on macOS requires a few permissions. These protect you and can be revoked at any time.

1. On first launch, the dialog “Open System Settings” opens automatically.
2. Enable “Screen Recording” for RustDesk, so I can see your screen.
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3. Also enable “Accessibility” for RustDesk, so mouse and keyboard can be controlled.
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4. If macOS asks you to do so, please quit and restart RustDesk.

Privacy & Security

• Remote support only with your approval.
• Encrypted transmission.
• Own servers operated by Lampl IT, hosted in Germany.
• No permanent access after the session ends.

Note: Please start remote support only if you have been asked to do so in advance by phone or email.